FAQ

We partner with a selection of today’s most exciting artists and support them in the promotion of their work. We only sell authentic artworks that we select directly from the artists’ studios.

Certificates of authenticity are not automatically included with works purchased on Canopy Collections because these documents are not foolproof ways of authenticating an artwork. However, all artworks purchased on our platform are authentic, since they are selected directly from the artists' studios by our curatorial team.

If you wish to offer the experience of collecting art, you can purchase our gift cards, available in both paper and digital formats. Our gift cards can be used within 12 months of purchase on our website.  

Shipping is FREE within the UK. We ship all orders within 7 business days (30 days for works that require framing). All works sold on our platform are carefully handled by our art shipping partner.

International shipping rates are calculated at checkout and may vary depending on the destination and the dimensions of the works. Kindly note that any purchases shipped outside the UK may be subject to further export, import and customs duties or international taxes. The buyer is responsible for these charges, which will be invoiced directly to you by the shipping provider. 

If you have any shipping and handling questions, please write to contact@canopy-collections.com.

If you are displeased with your acquisition, you have 30 days to return it for an exchange or refund. We will assist you with the process, so it is free and easy for you. Please email us at contact@canopy-collections.com within 30 days of your purchase. 

If your works arrive damaged, please ensure Canopy Collections is notified within 7 days of delivery.

We offer our collectors the choice to purchase works on paper, prints and photographs with a bespoke frame (white, black or natural wood). Our art framing partner is based in London and produces the highest quality frames available. If you require a specific frame, feel free to email us at contact@canopy-collections.com.