Refund Policy
We guarantee free, 100% secured shipping across the UK on all purchases.
We also ship worldwide at the following rates:
• small works: £50
• medium works: £200
• large works: £350
We ship your orders within 7 business days (20 days for works to be framed). All the works sold on our platform are carefully handled by our art shipping partner. In some cases, depending on where you are based in the world, you may be charged custom duties when receiving your artworks. If you're not sure about how import and export taxes work in your country, feel free to write to us at contact@canopy-collections.com.
Customs duties apply on most works purchased on our platform when shipped abroad. To make your life easier though, and the process of buying art as straightforward as possible, Canopy Collections cover these costs up to £500. If there is any extra cost, our team will get in touch and inform you before finalising your acquisition online.
We understand that buying art is a commitment, which is why we are dedicated to providing our collectors with accurate descriptions and visuals of the artworks featured on our platform. If you are displeased with your acquisition we can offer a return or exchange. Please email us at contact@canopy-collections.com within 30 days of your purchase. If your works arrive damaged please ensure Canopy Collections is notified within 7 days of delivery.
Need some help ? If you have any framing, shipping or handling questions, please write to: contact@canopy-collections.com.
Refunds are processed within 5 days of us receiving back your artwork, as long as it is in perfect condition and returned within 30 days after the date you purchased it. Please allow for another 5 days for the transfer to show up in your bank account. For further assistance, don't hesitate to contact our team.